Rachael Grout

raesconsulting@outlook.com

(252) 453-8183

I am a self-motivated, versatile individual, who works well independently or as part of a team with

over 16 years of experience providing support to national and international clients for small

business, enterprise, and defense contractors in most industries.

permanent opportunity to work from my home office in North Carolina.

Field of Expertise

  · Proposal Management

  · Technical Writing

  · Research

  · Editing

  · Software Testing

  · Document Management

Certifications/Training Academy

  · Technical Writing with a Project

Management Emphasis (JER)

  · JS-US007 Level 1 Antiterrorism

Awareness Training

  · Anne Arundel Police Academy;

Arnold, MD Reserve Police

Officer

  · Fairfax County Fire & Rescue

Academy, VA - Certified

Volunteer Fire Fighter II, Hazmat

I, CPR, and First Aid training.

Provided EMS support for

Presidential Inauguration.

  · On-call translator for MD State

Police and Anne Arundel County

Police.

Military Experience

U.S.N.R. Military Sealift Command,

Baltimore, MD (1996 - 2004)

Professional Expertise

  · Expert proposal manager/writer (cover-to-cover),

creating sales presentations, and creating SharePoint

file structures and databases.

o Proficient with Qvidian, FBO.gov,

FedBizOpps/GSA, Onvia, DemandStar, NAPC,

Arriba, Salesforce, and state and local

government websites and working knowledge of

regulations and guidelines for NIST, ITIL, FAR,

HIPPA, E.U. DPA, ISO, and OSHA.

  · Expert in creating complex documentation including

large-scale engineering manuals, operations manuals,

user guides, subcontract agreements, contracts,

safety, training materials, SOP's, SOW's, NDA's,

information security policies, disaster recovery plans,

business plans, presentations, document templates,

graphics, diagrams, flow-charts, and financials

(forecast and reporting).

  · Professional expertise with Microsoft Office Suite,

Visio, Adobe Suite, and others.

  · Expert with software and Beta testing for QuickBase,

Oracle PeopleSoft, I>clicker, and Microsoft

applications, to review, design, create, write, and

update user, admin, instructor, QRG, and training

guides.

  · Working knowledge of Information Technology (IT)

terms and systems, including enterprise hardware and

software, Cloud, Information Security, LAN, WAN,

SaaS, SDLC, AGILE, SCRUM, CRM, and CMS.

  · Bi-lingual in Spanish - fluent in conversation and

translation.

Consultant - Technical Writer / Proposal Manager - 2010 - current

As a technical writer, I help the following clients on an as needed basis: Exceed Corporation and

OpenThink Technologies - for federal and state opportunities. Proposal services includes

monitoring for sources sought, RFI, RFP, or RFQ's; managing schedule, leading kick-off meetings,

collaborating with SME's; writing customized proposals that includes creating a matrix, cover letter,

executive summary, solution, project roll-out schedule, graphics, flowcharts, financials, creating

customized reports; and performing final top to bottom compliance review and editing for one

voice. Additional projects include creating and updating extensive proposal resources libraries and

client sites through SharePoint 2010 and creating monitoring and scheduling databases for

previous, current, upcoming opportunities, and win/losses.

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I am currently seeking a

Technical experience includes assisting with company registration of the E.U. DPA, CMAS filings

for CA State; contract and MSA editing for compliance and review; extensive research for ISO

compliance for certification in the IT industry and for creating an information security policy.

Microsoft Apps translation and final editor for translation into 50 additional languages and oversight

of two editors. Extensive research for national and international franchise companies on HR,

policy, government rules and regulations, and industry information to create operations manuals,

employee, safety, training, and other manuals. Technical capabilities include beta testing software

to create and update user, instructor, student, admin, and QRG guides on Microsoft products,

QuickBase, Oracle PeopleSoft, and I>clicker.

Former clients include GovPlanet (via Stayer Assoc.), Xerox (direct), BlitzWell, Maverick Solutions,

MCF Tech (with Fortune 50 clients), Chi-ADA Corporation, MacMillan Publishing, Upside Group,

Pasternack Enterprises (via third party), and several others. A portfolio is available on request.

Partner/Project/Proposal Manager - Luxury Coastal Construction, LLC, NC (1998 - 2010)

  · Created initial state filings, creating contracts, subcontract agreements, employee manuals,

safety guides, forms, website, and marketing.

  · Accounting included vendor negotiation for construction materials, supplies, and equipment,

pricing analysis on expenditures by project (using QuickBooks and Excel), materials and

supply tracking, estimating, banking, and payroll.

  · Managerial experience included applying for permits, hiring and training staff, supervising

jobsites (from contract through completion), and verifying work performance according to

blueprints, while ensuring compliance with county and state requirements and OHSA safety

guidelines.

  · Client interaction included monitoring Onvia and local sources for opportunities, marketing,

and creating proposals leading to contracts. Achievements include zero call back

Network Administrator - State of Montana DOR; Helena, MT (1999 - 2000)

  · Duties included monitoring 56 county servers remotely (with occasional travel),

  · Providing support to state employees, including troubleshooting desktop and laptop issues,

  · Upgrading software and hardware,

  · Training users, and creating job aids/tutorials on security and State applications.

  · Accomplishments included initiating re-organization of the State software and hardware

storage facility and refurbishing computers. Achievements include Netware 5 Certification.

Field Engineer - Systems One, Inc. for Booz Allen Hamilton; McLean, VA (1997 - 1998)

  · Fieldwork included responding to multiple calls throughout the day supporting a staff of 5,000

employees including laptop, desktop, and printer troubleshooting, upgrades/builds, installing

new software, training users, and creating job aids/tutorials on applications.

Technical Support Specialist for KPMG Peat Marwick; Annapolis, MD 1996 - 1997

  · Support included daily server back-up and supporting Annapolis/MD State employees and

KPMG staff on laptop, desktop, and printer troubleshooting; software and hardware upgrades,

updates, and new builds; training users; creating job aids/tutorials and developing a 100 page

User/Training Manual for Windows 95, security, and KPMG applications.

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Development Assistant for Wärtsilä Diesel; Annapolis, MD (1993 - 1995)

The role included assisting with international power plant development projects in Latin America,

the Caribbean, South America, and the Middle East. Proposal work included responding to

International Ministry of Defense/Finance and private investor RFP's from various countries.

Extensive research was required to create proposals, engineering documents, contracts, and

presentations. Additional duties included research on foreign countries to create detailed reports

that included security issues, creating daily heavy fuel price reports on OPEC to monitor

fluctuations in oil prices, and processing proposals and contracts through Embassies in

Washington, D.C., and performing translation. Accomplishments include winning the bid for

providing power to Kingston, Jamaica, and creating and installing a 10-story building wide recycle

plan, saving the owner $80,000 per year in waste disposal (paper).

Accomplishments

Blue Jacket of the Quarter Award from USNR Military Sealift Command

Letter of commendation for role played in 3-State Disaster Response Exercise with Fairfax

County Fire and Rescue Academy

Being a part of a winning proposal team with Wärtsilä Diesel to provide Kingston Jamaica with

electricity. See: http://www.wartsila.com/energy/references/north-am-caribbean/dr-bird-i-and-iijamaica

I

created a building-wide (10 story) recycle program and saved the commercial building tenants

$80,000 in waste disposal fees per year

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